1. Information We Collect
SolidOffers LLC d/b/a GoForClose (“GoForClose,” “we,” “us,” or “our”) collects information you provide directly, as well as information collected automatically when you use our website and services. This may include:
- Personal information: Name, email address, phone number, mailing address, and company name provided through forms, account creation, or communication with our team
- Payment information: Billing details processed securely through our third-party payment processor (Stripe). We do not store full credit card numbers on our servers
- Usage data: Pages visited, time spent on pages, browser type, device information, IP address, and referring URLs
- Communication data: Messages, emails, and call recordings related to your account and campaign management
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our direct mail lead generation services
- Process payments and manage your subscription
- Communicate with you about your account, campaigns, and service updates
- Send marketing communications, including The Monday Brief newsletter (you may opt out at any time)
- Analyze website usage to improve user experience and service delivery
- Comply with legal obligations and enforce our Terms of Service
3. Third-Party Services
We use the following third-party services in the operation of our website and business. Each has its own privacy policy governing the data they process:
- GoHighLevel: Customer relationship management, email marketing, and communication platform
- Stripe: Payment processing and subscription billing
- Vercel: Website hosting and deployment
- Google Fonts: Web typography delivered via Google’s content delivery network
We encourage you to review the privacy policies of these third-party providers to understand how they handle your data.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
5. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- With trusted service providers who assist in operating our business (as listed in Section 3), subject to confidentiality obligations
- When required by law, regulation, or legal process
- To protect the rights, property, or safety of GoForClose, our clients, or others
- In connection with a merger, acquisition, or sale of assets, with notice to affected users
6. Data Retention and Deletion
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you wish to have your data deleted, you may contact us at support@goforclose.com. We will process deletion requests within 30 days, subject to any legal obligations that require us to retain certain records.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your personal data
- The right to opt out of marketing communications at any time
- The right to data portability where applicable
To exercise any of these rights, please contact us at support@goforclose.com.
8. California Consumer Privacy Act (CCPA)
If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information. To submit a CCPA request, please contact us at support@goforclose.com.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and update the effective date. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
SolidOffers LLC d/b/a GoForClose
Email: support@goforclose.com
Website: goforclose.com